Privacy Policy

Please visit the website and review its privacy policy (hereinafter the Policy).

By browsing our website or using our systems or services, you acknowledge that you have read and understood this policy and consent to the processing of your personal data and information in accordance with this policy, where applicable.

This Privacy Policy consists of:

  1. Objectives of the privacy policy,
  2. Entry into force,
  3. Methods of obtaining consent,
  4. Objectives of data collection,
  5. Purposes of data processing,
  6. Personal information collected,
  7. The treatment processes used,
  8. Access and control of personal information,
  9. Sharing and reasons for sharing personal information with third parties,
  10. Use of cookies and similar technologies,
  11. Retention of personal information.
1. Privacy Policy Objectives:

The respect of privacy and the protection of personal information are essential for us, which is why, through this Policy, we intend to protect them in accordance with the laws in force.

In order to ensure this protection, undertakes not to collect, process and share any information that identifies an individual only when the individual has consented, unless this is permitted or required by law, in which case your consent will not be required.

The purpose of this Policy is to inform users of the purposes and manner in which, or any person acting on its behalf, will collect and use their personal information. It is intended to be in plain language to ensure informed consent from users.

For the purposes of this Policy, “personal information” means any information about an identifiable or identifiable individual. As far as possible, we will anonymize, pseudonymize and/or aggregate them so that they no longer identify a person.

2. Coming into force

This Policy applies from 28 September 2023.

3. How consent is obtained

We undertake to obtain consent before collecting an individual’s personal information. Consent may be express or implied and may be provided directly by the individual or their authorized representative.

We favour obtaining express consent, whether verbally, electronically or in writing. However, implied consent may reasonably be inferred from an individual’s action or inaction. For example, providing a name and address to receive a publication or a name and telephone number to obtain an answer to a question is considered implied consent to the collection of information containing personal information. In determining the appropriate type of consent, we consider the sensitivity of the personal information involved, the purposes for which it is collected, and the reasonable expectations of an individual in a similar situation.

If we want to use the personal information for a new purpose, we will describe the intended use and seek consent again.

It is not always possible, particularly in the context of a state request, to obtain the consent of the individual to collect, use or disclose his or her personal information. We will never disclose such information, other than in accordance with this Policy, unless required or permitted by law.

4. Data Collection Objectives
The information collected is in accordance with the purposes and objectives set out in this confidentiality policy. Here are some reasons why we collect your personal information:
  • To provide products and services: We will collect and process the data and information necessary to fulfill our mission and our contractual obligations.
  • To ensure and improve these products and services: The data collected during your interactions with our services may to be used for the purpose of analyzing and improving the operation of our products and services.
  • To develop new products and services as well as for AI: The data collected can be used in a research and development framework to offer new products and services to our users, including through advertising and marketing messages. In addition, the data collected and aggregated may be processed by algorithms using artificial intelligence.
  • To offer personalized products and services: The collection and analysis of data generated by your interactions with our services allow us to develop and create products and services that are relevant to always best meet your expectations in terms of culture and entertainment, in particular in order to provide adaptation measures for customers requiring it.< /li>
  • To evaluate the performance of products and services: The data is collected in order to have information on the advantages but also disadvantages of our products and services in order to evaluate them and resolve them if necessary, in particular through surveys. This allows us to ensure the quality of our products and services in addition to promoting risk management.
  • To protect the privacy of our users. The data collected allows us to verify the identity and protect the privacy of people who communicate with us by telephone, electronically or otherwise.
  • To satisfy legal obligations. The data is collected to meet obligations arising from laws, regulations or international treaties.
5. Personal information collected may collect personal information in various forms, but will only do so by lawful means and only for necessary purposes that have been disclosed to you, as described in this Policy, or when permitted or required by law.

The personal information collected, as well as its sensitivity, may vary depending on the context in which the interactions between you and take place. This is why we must first inform you of the nature of the personal information we use.

We protect all personal information collected. Among the personal information that may be collected and used, we pay particular attention to:

Name and contact details. First and last name, email address, postal address, telephone number and other data similar devices used to communicate with you.

Jcredentials. Passwords, password hints and other similar security information used to identify yourself and access your account.

Demographics. Data about you such as your age, gender, country and language of communication.< /span>

Dpayment details. Data necessary to process your payments, such as the payment instrument number ( e.g., your credit card number) and the associated security code. Subscription data. Information about your subscriptions relating to cultural events but also to newsletters from cultural companies.< /span>

Images and sounds. Audiovisual data to ensure the safety of our users, particularly in places where they produce cultural events for which we are organizers or hosts.

Interactions. Data relating to your use of the websites, platforms and tools created. This is data that you provide in order to use the products. In other cases, such as error reports, this is data that we generate.

Other examples of interaction data we collect include:

Data on sites visited and usage. 

For example:

  • Payment and account history. Data about the items you purchase and the activities associated with your account.
  • Troubleshooting and help data. Data you provide when you communicate with Bois-Exotique. com for help, including what products you are using and other information that helps us resolve your issue.
Interests and preferences. Data about your interests and preferences, such as the artists or style of music that brings you to concerts, the types of exhibitions and/or cultural events that interest you, the cities you are willing to go to to attend certain cultural events. Aside from the information you explicitly provide, other data we collect sometimes allows us to define or guess your interests and preferences.

Content Consumption Data. Data about media content (e.g. television, video, music, audio, books, apps and games) that you access through our products.

Searchs and commands. Search queries and commands you use when using our website.

Text, input and ink data. Text, input and ink data, as well as any related information.

Location data. Data, which may or may not be precise, about the location of your device. For example, location data may be collected from a device’s IP address or account profile data that is less specific about your location, such as the name of a person. city or postal code.

Other data. Other data provided when you use our website, including data from Google Analytics.

6. The purposes of data processing

Providing our products and services. We use data to operate our products and services, as well as provide you with rich, interactive experiences.

For example, Offering a personalized service of our product offerings and services offered.

Improvement of products and/or services. We use data to improve our products, including adding new features or capabilities (Error reporting when purchasing a ticket, or viewing an online program, etc.).

Personalization. Some products include personalized features, such as recommendations that optimize your experiences and satisfaction. These features use automated processes to tailor your experiences based on the data we have about you, such as inferences we make about you and your use of the product, your activities, your interests, your location.

Dproduct and/or service development. We use data to develop new products. For example, we use personal information that we anonymize or pseudonymize, in order to better understand the needs of our customers.

Customer Support. We use the data to diagnose and resolve problems with products and/or services, restore access to your personal account, provide other support and assistance services.

Contribute to securing and resolving issues. We use the data to contribute to security and resolution problems with our products and services. This includes using data to ensure the security of services offered to our customers, detecting malware and malicious activity, resolving performance and compatibility issues to help customers get the most out of their experience and inform them of updates to our products and services. This may include the use of automated systems to detect security issues.

Security. We use data to protect the security of our products and our customers. Our security features can prevent malware from operating and notify users when malware is detected on their device or use video surveillance to ensure public safety at events.

Surveys and promotional communications. We use the data we collect to provide surveys and promotional communications. You can purchase email subscriptions, respond to surveys and choose whether or not to receive promotional communications from by email, SMS, postal mail and telephone. For more information on managing your contact information, email subscriptions and promotional communications, see the How you access and control your personal information section of this Policy.

Relevant offers. uses data to provide you with relevant and important information about the products and services offered. We analyze data from different sources to predict what information will be most interesting and relevant to you and communicate it to you in different ways. For example, we can predict your entertainment interests and suggest new activities that you might like.

Advertisement. uses data collected through its interactions with you, some of our products and on third party websites to advertise our products and services, including on third party sites. We may sometimes use automated processes to make advertisements more relevant.

Tcommercial sanctions. We use data to process your transactions with us. For example, we process payment information to provide customers with product subscriptions and use contact details to provide products purchased from our online stores/ticketing.

Reporting and business operations. We use data to analyze our operations and improve decision-making. This allows us to make informed decisions and report on the performance of our activities.

Protection of rights and property. We use the data to detect and prevent fraud, resolve disputes, enforce contracts and protect our property. For example, we use data to confirm the validity of tickets sold in order to combat fraud. We may use automated processes to detect and prevent activities that violate our rights and those of third parties.

Legal compliance. We process data to comply with the law. For example, we use the age of our clients to ensure that we meet our obligations to protect children’s privacy or to ensure that the client meets the recommended age for the hearing. We also process contact details and identifiers to help customers exercise their data protection rights.

Searches. We use data to carry out research, including for scientific purposes and in the public interest, when this is permitted by law.

7. The treatment processes used attaches the greatest importance to the security of your personal information and is committed to processing it according to industry norms and standards, only for the purposes for which it is collected as described in the this policy or in a specific notice to this effect. However, absolute backup of the latter is impossible given the security limits inherent in transmission via the Internet. The information transmitted to us is therefore ultimately at the user’s own risk.

8. Terms of access and control of personal information ensures that all personal information in its possession is as accurate, current and complete as necessary for the purposes for which it is used.

You have the right to request access to your personal information for verification purposes and to request a correction if it is inaccurate. If you believe that your personal information is inaccurate or if you would like access to your personal information, you can make a request using the contact information provided at the end of this Policy.

To the best of our ability, we will provide you with timely access to your personal information. However, for security reasons, we may need to verify your identity.

Furthermore, there may be circumstances where we cannot give you access to your personal information. In particular, when access may lead to the disclosure of personal information of another person and that person refuses to consent to the disclosure thereof or when legal restrictions apply. If such a situation arises, we will notify you of the reason why we cannot give you access to your personal information.

If your request concerns data appearing on third party web pages or platforms, please contact those third parties directly.

9. Sharing and reason for sharing personal information with third parties
We do not share your personal information with companies, organizations, or people outside of, at exception of our suppliers and authorized partners who need to have access to the information for the purposes listed in this policy and within the limits thereof, as well as in the following cases:
  • With your consent.
  • For storage in cloud servers, in which case personal information could pass through third party jurisdictions. Please note that we only use the services of reputable companies with privacy policies.
  • For external processing purposes: We transmit personal information to other companies or trusted individuals who process it on our behalf, according to our instructions, in accordance with this privacy policy, with a degree of data security at least equivalent to ours and in compliance with any other appropriate security and confidentiality measures.
  • In particular, we use the services of third-party providers to pool, clean and analyze data in the culture sector so that they can promote this data and develop tools for the benefit of the public or stakeholders in the sector. To do this, these providers process the information provided in the following manner:
    • The data is first prepared, then classified for use.
    • From the prepared data, the provider creates global statistics that contain general, non-personal information, sometimes combined with data from sources similar. These shared data are then used to establish global statistics such as provenance analyzes (mainly via postal codes) but also seasonality analyzes or even price analyzes (shopping basket type).
    • This data is then enriched using two different processes. The first is enrichment through the use of freely accessible third-party data, such as socio-demographic data issued by the Census via the postal code. The second process is called inference enrichment. Enrichment by inference consists, for example, in the context of purchasing a ticket at the “under 25s” rate, of deducing that the individual concerned is under 25 years old.
  • For legal reasons: We transmit personal information outside of our company if access to it is necessary to comply with the laws and regulations in force. undertakes not to sell or rent your personal information to a third party.
10. Cookies and Similar Technologies may use cookies, web beacons, web beacons, log files or other technologies to collect certain personal information relating to visitors to our websites, as well as the recipients of our newsletters, invitations and other communications. Cookies are pieces of information transmitted by the server to the browser during a visit to the website and which allow the current connection to be uniquely identified. This data may include information such as your Internet address (IP), browser type, browser version, the pages of our site that you visit, the time and date of your visit, the length of visit and any other statistics.

The cookies used are used in particular to find the search history as well as the baskets (e.g. ticket purchases) linked to the session, to facilitate the user’s online browsing experience. It is important to know that activating the cookies option may, depending on the configuration chosen, allow other servers to install cookies on your system. You can set your browser settings to inform you of the presence of cookies, giving you the option to accept them or not.

Please note that our website may contain links or referrals to third party sites. This policy ceases to apply when you leave our website and is not responsible for the collection or processing of personal information by these third parties or via these external sources.

11. Retention of personal information keeps the data collected for different periods of time, depending on their nature and their usefulness in offering our products and services. During the retention period, takes physical and technical measures to ensure the security of data containing personal information.

The main places where personal information is stored are the cities in which has offices or facilities and in the cities in which the servers are located.

Personal information may be stored outside the country in which you live, if a third party provider or other entity to whom we disclose personal information in accordance with this Policy is located outside the country. In such cases, personal information may be subject to the local laws of the countries or territories in which the information is collected, used, disclosed or stored, and the government and law enforcement authorities of those countries. or territories may have access to it.

Once the retention period has expired, personal information is destroyed. Only statistics or reports containing depersonalized and anonymized data may be retained for extended periods of time.

Other information

Changes to these rules:

We make changes to this Privacy Policy from time to time. Any reduction in your rights under this Privacy Policy cannot be applied without your explicit consent. We always indicate the date the last changes were made and allow you to access archived versions for viewing. If the changes are material, we will post a prominent notice on our website (including, for certain services, by email notification).

Compliance Person:

For any questions, comments or complaints regarding this policy, you can contact the person responsible for ensuring compliance with this policy. privacy policy:

Jacques Roch

678 Industriel, St Eustache, Qc. J7R 5V3

Telephone: (514) 893-6507


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